FAQS

ORDERING
Do I need to register to place an order?
What kinds of payment methods do you accept?
How do I cancel an order?
Why has my order been cancelled?
Why can’t I place an order?
Can I check the status of my order(s)?

SHIPPING
How do I know if my order has been shipped?
How do I track my package after it has been shipped?
What kinds of shipping options do you offer?
Do you ship internationally?
What happens if my package is lost or stolen?

RETURNS
How do I return an item?
What is your Return Policy?
When will I receive my refund?

POLICY
What is your online privacy/security policy?

CUSTOMER CARE
What are your hours of operation?
How can I contact you?

ORDERING
Do I need to register to place an order?
You do not need to register to place an order. You can check out as a Guest or register as soon as you have finished shopping.

What kinds of payment methods do you accept?
We accept the following forms of payment:
Visa
Master
American Express
Paypal

How do I cancel an order?
To ensure that you receive your order in a timely manner, we cannot cancel or modify your order after it has been placed. Please call our Customer Service if you need further assistance.

Why has my order been cancelled?
Your order was cancelled for various reasons. Please contact us by phone at 1-866-705-9988 or by email at help@sobeyo.com so that we may assist you.

Why can’t I place an order?
Make sure the credit card information you entered is correct. Also double check your billing information to make sure it matches what the bank has on file. Make sure your zip code is correctly entered. If you are still unable to place an order after following the above tips, please contact our Customer Service by phone at 1(866) 717-8875 or email us at help@sobeyo.com.

Can I check the status of my order(s)?
You can view the status of your order by logging into your account and clicking on order status.

SHIPPING
How do I know if my order has been shipped?
After you place your order, you will receive an email confirming your order has been submitted. A second email will be sent out when your order has been shipped.

How do I track my package after it has been shipped?
As soon as your package has been shipped, you will receive an email confirmation confirming the shipment. The email will provide you with the tracking number for your package.

What kinds of shipping options do you offer?
We offer free shipping to all 50 United States. Please click here to view our shipping options and rates.

Do you ship internationally?
As of right now, we only ship to Canada.

What happens if my package is lost or stolen?
Please note that Sobeyo is not responsible for packages that are lost or stolen. We will, however, do our best to help you resolve the issue with the shipping carrier.

RETURNS
How do I return an item?
Please click here to view our Return Policy for instructions.

What is your Return Policy?
Please click here to review our Return Policy.

When will I receive my refund?
Please allow 2-3 weeks from the return shipped date for your account to be credited. Please note that the process may take longer during the holidays and depending on your credit card institution.

POLICY
What is your online privacy/security policy?
Your privacy and the security of your personal information are important to us. Please click here to review our Privacy Policy.

CUSTOMER CARE
What are your hours of operation?
Our hours of operation are 10 am to 5:30 pm PST, Monday-Friday.

How can I contact you?
You can contact us either by phone at 1-866-705-9988 or by email at help@sobeyo.com